Returns and Exchanges
I am very proud of my work, I want to make sure each stitch is done properly and the finished piece is a work of art.
If you are unsatisfied and for any reason you would like to return your purchase, please contact Taneisha.firstname.lastname@example.org or send me a message.
Items lost in the mail will be replaced if you have requested insurance to be added to the shipping cost. If you opted out of the insurance, then I am sorry, but I cannot be held responsible. That also applies to any damage incurred in the shipping, however, if it worries you; please add the cost of the mailing insurance to your purchase. (Post office policy is to wait 30 days before filing a claim for lost items.)
Note that a time limit applies and that the item must be returned to me unused and in the same conditions as when I sent it to you. You will have to notify me within 7 days of receiving the items. Delivery Confirmation allows me to track mailings.
When the item reaches me, I’ll inspect it before I send you a new piece or refund.
Please note that postage costs for sending and returning an item cannot be refunded. Your refund will be the full amount, excluding shipping.
Also note that if an item is damaged or lost in transit back to me, I may be unable to refund the cost, so please ensure items are well packaged and insured/tracked if you are concerned it could be lost.
Please make sure your address to where you want me to ship is available. If you only supply the payment address, then that is where your product will be shipped.
If you received a defective item, we will be more than happy to replace it for the same type of product in the same color and size, if applicable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.